However, this error message can be displayed when the version of Norton Removal Tool that you are using is in fact the current version of the Removal Tool. To resolve this issue, please perform the following steps:
- Click Start - Run.
- Type: regedit
- Click OK.
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\SymNRT.
- Delete the SymNRT registry key.
- Reboot the computer.